We ask that you give 24 hours notice to change or cancel an appointment with the Marble Falls Massage Therapy Center. If you must change or cancel an appointment within 24 hours of the start time of your scheduled appointment, you will be charged 50% of the regular price to the credit card on file. If you miss the entire appointment without notice, the full price of the session will be charged to your account.
The preferred method to change or cancel an appointment is to call our Reservationist at 512-289-0219 as soon as you are made aware of a scheduling conflict. If we are unavailable please leave a voicemail. Your voicemail is timestamped to determine if a Cancellation Fee is necessary. Please do not text. Please do not reply to the automated emails our scheduling system generates.
We can usually rebook an opening if given enough notice of a cancellation. If you must cancel within 24 hours, but we are able to rebook the appointment, no Cancellation Fee will be charged.
This policy is partly in place for our staff members because they only receive compensation per service and rely on their schedule to be as accurate as possible at the start of their workday. But this policy is also in place for the benefit of our clients to emphasize the importance of prioritizing their self care.
We thank you for your business and look forward to working with you soon.